Delivery & Returns
Orders over £50 receive Free Shipping.
Standard deliveries within the United Kingdom usually arrive within 3-5 working days. All orders are shipped Monday - Friday, excluding bank holidays and public holidays.
We cannot fulfil any orders on the same day. Please note that orders can be subject to a delay in dispatch during busy periods or restock days. All orders that are under £40 will be charged a delivery fee.
Please ensure you have entered the correct address information when placing your order. We shall not be held responsible in any circumstance. However, we will try our utmost to retrieve the package, which we can resend to your correct address. We cannot authorise a refund or replacement if you have supplied us with incorrect address information. Outside of the UK, shipping is something we do not currently offer.
Returning Goods –
Products that prove to be unsatisfactory may be returned for a refund, exchange or credit note subject to the following conditions:
1. We receive the goods within 30 days of dispatch.
2. Items and their packaging are received in a re-saleable condition.
3. Items are received with a copy of the original invoice, the reason for return and the return reference number (contact our sales team for details at sales@shimmerproducts.co.uk.
4. Items are returned with the carriage paid.
5. In the unlikely event you receive damaged items, you must make our sales team aware as soon as possible. (Sales@shimmerproducts.co.uk). Return the product(s) back to the box they were delivered in, and we will replace or refund them.
Return Address -
Shimmer Products LLP
Unit 6 Cotton Industrial Estate
Church Gresley
Swadlincote
Derbyshire
DE11 9NR
Any enquiries contact sales@shimmerproducts.co.uk
Standard deliveries within the United Kingdom usually arrive within 3-5 working days. All orders are shipped Monday - Friday, excluding bank holidays and public holidays.
We cannot fulfil any orders on the same day. Please note that orders can be subject to a delay in dispatch during busy periods or restock days. All orders that are under £40 will be charged a delivery fee.
Please ensure you have entered the correct address information when placing your order. We shall not be held responsible in any circumstance. However, we will try our utmost to retrieve the package, which we can resend to your correct address. We cannot authorise a refund or replacement if you have supplied us with incorrect address information. Outside of the UK, shipping is something we do not currently offer.
Returning Goods –
Products that prove to be unsatisfactory may be returned for a refund, exchange or credit note subject to the following conditions:
1. We receive the goods within 30 days of dispatch.
2. Items and their packaging are received in a re-saleable condition.
3. Items are received with a copy of the original invoice, the reason for return and the return reference number (contact our sales team for details at sales@shimmerproducts.co.uk.
4. Items are returned with the carriage paid.
5. In the unlikely event you receive damaged items, you must make our sales team aware as soon as possible. (Sales@shimmerproducts.co.uk). Return the product(s) back to the box they were delivered in, and we will replace or refund them.
Return Address -
Shimmer Products LLP
Unit 6 Cotton Industrial Estate
Church Gresley
Swadlincote
Derbyshire
DE11 9NR
Any enquiries contact sales@shimmerproducts.co.uk